Last updated 27 October 2026 · Effective 27 October 2026
These terms govern your use of Scripe: selling in store and online, getting paid, and managing your business money. Please read them before you open an account.
In short
These Terms set the rules for using Scripe. By creating an account or using Scripe, you agree to them on behalf of your business.
Scripe is a commerce and banking platform. It lets a business sell online and in store, get paid, hold money in a business account, pay bills and suppliers, and keep records.
Scripe is a product of Hilaq Technology Limited, a company registered in Nigeria (RC 8698053), with its registered office at C2, Adeleke Street, Osogbo, Osun State. In these Terms, "Scripe", "we" and "us" mean Hilaq Technology Limited. "You" means the business that holds the Scripe account, and the person who accepts these Terms on its behalf.
These Terms include:
If you do not agree to these Terms, do not use Scripe.
In short
A few words have a set meaning in these Terms. They are listed here.
In short
Scripe is for businesses, in Nigeria or elsewhere. The person who signs up must be 18 or older and have authority to act for the business. Some features need Nigerian verification.
To use Scripe, you must:
Businesses outside Nigeria can sign up. Some features, including the business account and payouts provided by our partner banks, are only available to businesses and people who can complete Nigerian verification (KYC and KYB), such as providing a BVN or CAC registration.
Scripe is for business use. It is not a personal or consumer account.
In short
You are responsible for everything done through your account, including by your staff. Keep passwords and PINs private, and tell us at once if you think your account has been misused.
In short
Before you can hold or move money, we and our partner bank must verify you, your business and the people who own or control it. Your payout limits depend on your verification level.
Nigerian law and our partner banks require us to know who we do business with.
In short
Scripe is not a bank and does not hold your money itself. Your business account, account number and money movements are provided by a licensed partner bank.
In short
Your customers can pay you through your store, payment links, invoices, bookings and the till. Online payments are processed by licensed payment providers, and the money lands in your business account.
In short
Scripe charges a platform fee on every sale, at the rate shown in your dashboard. There is currently no monthly subscription. Payment, messaging and delivery providers may charge their own fees.
In short
Money you collect settles into your business account. You can pay it out to your own bank account on your chosen schedule, subject to the banking provider and your limits.
In short
You set your refund policy and handle refunds for your customers. If a customer disputes a payment with their bank or card issuer, you must help resolve it and bear the cost if it is lost.
Your refund policy. You must have a clear refund and returns policy and show it to customers before they pay. It must meet Nigerian consumer protection law, including the Federal Competition and Consumer Protection Act 2018.
Making refunds. You can refund customers through Scripe against the original sale. Refunds come out of your business account balance. You must have enough available balance to cover them.
Chargebacks and reversals. A customer, their bank or a card issuer may dispute or reverse a payment. If this happens:
Each payment provider's own dispute rules and deadlines also apply.
Recovering amounts you owe. If your balance is too low to cover a refund, chargeback, reversal or fee, we may recover it from future payments. If we cannot, you must pay it when we ask.
Customer disputes. Disputes about the quality, delivery or description of goods and services are between you and your customer. We may help, but we are not responsible for resolving them.
In short
To prevent fraud and losses, or when the law or the partner bank requires it, we may delay payouts, hold funds or set limits on your account. We will tell you why when we are allowed to.
We or the partner bank may hold some or all of your funds, delay payouts or lower your limits if we reasonably believe:
Where the risk of losses is high, we may also ask you to keep a reserve: a set amount kept in your business account to cover future refunds and chargebacks.
We will tell you about a hold and the reason for it, unless the law or a regulator stops us. We will release funds once the reason for the hold ends. Money coming in may still be credited to your account while payouts are on hold.
In short
You can pay bills and suppliers and make transfers from your business account. Check every payment carefully, because completed transfers usually cannot be reversed.
In short
You are the seller. You are responsible for what you sell, for delivering it, for your prices and refunds, and for handling your customers' data lawfully.
You must:
Your customers' data. You are the data controller for your customers' personal data. You must have a lawful basis for collecting and using it, tell customers how you use it, and respond to their requests. See Section 22 and our Privacy Policy.
In short
You can message your customers by email, SMS and WhatsApp. You must have their consent for marketing, and you must not send spam.
In short
The till keeps working without internet and syncs sales later. You are responsible for your devices, your cash and your staff's use of the till.
In short
Scripe gives you tools to take bookings, send invoices and arrange delivery. You remain responsible for the service, the invoice and the delivery.
In short
Use Scripe only for lawful business. Do not misuse it, attack it, or use it to harm others.
You must not, and must not let anyone else:
In short
Some businesses cannot use Scripe at all, and some need our approval first. Our partner banks and payment providers may add to this list.
You must not use Scripe for:
These businesses need our written approval first: pharmacies and healthcare, alcohol and tobacco, travel agencies, charities and NGOs, crowdfunding, and subscription or membership services.
We may update this list when the law or our partners' rules change.
In short
You own your content. You give us permission to host and show it so we can run Scripe for you.
In short
Scripe's software, brand and designs belong to us. You may use them only to use Scripe.
Scripe, its software, designs, logos and documentation belong to Hilaq Technology Limited or its licensors. We give you a limited, non-exclusive, non-transferable right to use Scripe for your business while your account is open and you follow these Terms.
You may not use our name or logo in a way that suggests we endorse you, without our written permission. You may say that your store or payments run on Scripe.
If you send us feedback or ideas, we may use them without paying you or owing you anything.
In short
Some parts of Scripe rely on other companies, such as banks, payment providers, carriers and messaging services. Their terms apply too, and we are not responsible for their failures.
Scripe works with third parties, including partner banks, payment providers, identity verification services, delivery carriers, SMS, WhatsApp and email providers, and Google.
In short
We handle your personal data as our Privacy Policy explains. For your customers' data, you are the controller, and we process it for you on these terms.
Our own data. We process personal data about you and your staff as a controller, as explained in our Privacy Policy.
Your customers' data. When we process your customers' personal data to provide Scripe, you are the data controller and we are your data processor. We will:
You must have a lawful basis for the data you give us, and you must give your customers the information the law requires.
We may also use your customers' data as a controller where the law requires it, for example to prevent fraud, meet anti-money laundering duties and keep financial records.
In short
You can close your account at any time. We may suspend or close it if you break these Terms, if the law requires it, or if there is serious risk. Some duties continue after closure.
In short
We work hard to keep Scripe running and accurate, but we provide it "as is". We cannot promise it will always be available or error-free.
To the extent the law allows:
Nothing in these Terms removes rights you have under Nigerian law that cannot be removed by contract.
In short
If something goes wrong, our liability is limited. We are not liable for indirect losses, and our total liability is capped. We remain liable where the law does not allow a limit.
To the extent the law allows:
This does not limit our liability for fraud, for gross negligence or wilful misconduct, for our failure to pass on money we hold for you that is due to you, or for anything else the law does not allow us to limit.
In short
If your business, your staff or your content causes us a loss or a claim, you agree to cover it.
You agree to cover us, our directors, staff and partners for losses, fines, costs and reasonable legal fees that arise from:
We will tell you promptly about any claim, and let you take part in the defence where that is reasonable.
In short
We may update Scripe and these Terms. We will tell you before important changes take effect. If you do not agree, you can close your account.
In short
We will contact you by email or in the dashboard. Send formal notices to us by email or post.
In short
Nigerian law applies. If we disagree, we will first try to settle it by talking. If that fails, the dispute goes to mediation, then arbitration in Lagos.
In short
These are the standard legal terms that make the contract work.
In short
Questions about these Terms? Email us and we will help.
Scripe is a product of Hilaq Technology Limited (RC 8698053).
Our team will explain anything that isn't clear. For legal notices, email us or write to our registered address.
[email protected]